Terms and Conditions: Substitution/Return Policy
Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.
Orders must be placed before the following times for same-day delivery: Monday - Friday: 12 pm EST Saturday: 9 am EST (Hours may vary during holidays) We cannot guarantee requests for a specific time of delivery. To guarantee the freshest bouquet possible, our florist may replace some stems in your arrangement for color or flower variety. While we always do the best to match the picture shown, sometimes different vases may be used. Any substitution made will be similar to the original design and be of equal or greater value. Your understanding is greatly appreciated. We are doing social distancing and No contact for pick up and deliveries. This includes leaving flowers on the doorsteps of recipients homes.
At Marcia's Flower Cart we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses.We will do the best we can to make like the style and colors of the picture.
Non-Perishable Gift Items
If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt.
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Substitutions for Special Occasions
Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.